Audience and Venue Safety
For our May 7 concert, masks will be required of all audience members as well as singers and staff. Thank you for your cooperation in this matter.
Anyone who has or has had recent symptoms of COVID-19, or has been in contact with anyone with a confirmed case of COVID-19, will be asked to stay home. Anyone who has had contact with someone with a confirmed case of COVID-19 must self-isolate and monitor symptoms. This extends to our singers, staff and volunteers. Signage with these guidelines will be clearly displayed at a location outside the event entrance. For BC CDC’s information on recommended duration of self-isolation, click here.
Guests will be asked to wash / sanitize hands before entering the event. Handwashing best practices will be followed by all staff and volunteers before and after each event, and after using the bathroom. Hand sanitizer will be provided at clearly marked stations.
Physical distancing and venue capacity limits will be determined by current Public Health orders.
Guests are encouraged to arrive after doors have opened at 2:15pm and leave immediately after the performance, to reduce the number of people congregating.
These policies and protocols will be posted and clearly marked at performance venues, along with signage for washrooms and hand sanitizer stations.
Ticket Flexibility
In the event that a performance must be cancelled, Phoenix offers various options for our ticket-buyers:
- Deferral – We will transfer your ticket to another concert performance this season (tickets for the May concert can be deferred to October 2022)
- Donation – You may opt to leave your money with us as a donation towards our costs and operations. We will provide a tax receipt for all ticket-cancellation donations (even if they do not meet our regular $25 threshold)
- Refund – We will refund your full purchase price
FAQ
We will update this section as we receive questions!
Current Canadian Public Health Updates:
https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/