Audience and Venue Safety

Proof of Vaccination – Phoenix recognizes that the Public Health Officer has declared that vaccinations are the best protection against contracting and transmitting COVID-19. A Public Health Order has been issued that requires all people 12 years of age and older to show proof of vaccination to access indoor organized events, including concerts. Phoenix is committed to providing a safe environment for our singers and audience members, and will therefore require proof of vaccination for all singers, staff, volunteers, and audience members.

Use of masks will be determined by current Public Health orders. If masks are designated as “mandatory indoors”, masks are to remain on at all times. If masks are designated as “recommended”, guests will be asked to remain masked when entering and exiting the venue but may choose (but are not obligated) to remove their masks once they are in their designated seat. Staff and Volunteers will be masked at all times. Singers will follow Public Health Orders with regards to masking.

Anyone who has had symptoms of COVID-19 in the last 14 days, has arrived from outside of Canada, or has been in contact with anyone with a confirmed case of COVID-19, will be asked to stay home. Anyone who has had contact with someone with a confirmed case of COVID-19 must self-isolate for 14-days and monitor symptoms. This extends to our singers, staff and volunteers. Signage with these guidelines will be clearly displayed at a location outside the event entrance.

Guests will be asked to wash / sanitize hands before entering the event. Handwashing best practices will be followed by all staff and volunteers before and after each event, and after using the bathroom. Hand sanitizer will be provided at clearly marked stations.

Physical distancing and venue capacity limits will be determined by current Public Health orders.

Guests are encouraged to arrive after doors have opened at 2:15pm and leave immediately after the performance, to reduce the number of people congregating.

Increased cleaning and disinfecting of the equipment, door handles, and other high touch surfaces before and after performances take place. Adequate time between cleaning and equipment use will be respected.

These policies and protocols will be posted and clearly marked at performance venues, along with signage for washrooms and hand sanitizer stations.

Ticket Flexibility

In the event that a performance must be cancelled, Phoenix offers various options for our ticket-buyers:

  1. Deferral – We will transfer your ticket to another concert performance this season (tickets for the May concert can be deferred to October 2022)
  2. Donation – You may opt to leave your money with us as a donation towards our costs and operations. We will provide a tax receipt for all ticket-cancellation donations (even if they do not meet our regular $25 threshold)
  3. Refund – We will refund your full purchase price


We will update this section as we receive questions!

Current Canadian Public Health Updates: